Any request for advance payment made in the name of Sipetrol is fraudulent.
The hydrocarbons market is a frequent target of impersonation. Below are the practices Sipetrol does not engage in and the procedures for verifying the identity of its representatives.
How an impersonation is recognised
A made-up fraudulent message, with the four signs that always appear together. None of its details belong to Sipetrol.
Example · fraudulent message
- From
- Sipetrol Trading Group <contratos.sipetrol@[free-email].com>1
- Subject
- Cargo allocation — confirm today
Attached is the cargo allocation issued in your name.
To reserve the lot you must transfer the [percentage] advance before the close of business today.2
Our bank account changed this week: use the details in the attached file and not the previous ones.3
The allocation expires today at [time] and is confidential; we ask you not to discuss it with third parties.4
The domain is not the company’s
Variants of the name, companies presenting themselves as subsidiaries, and free email accounts. sipetrol.ec is Sipetrol's only domain.
It asks for an advance payment
Advance, deposit, reservation, retainer or commission. Sipetrol does not request advance payments in any transaction.
It changes the account by email
Sipetrol does not change accounts or beneficiaries by email. A change of account is confirmed by telephone, on the number published on this site.
It creates urgency and asks for silence
The deadline that expires today and the request not to discuss it with third parties exist so that there is no time to verify. Verifying does not cost a transaction: it saves one.
What Sipetrol never does
Any of these requests, in the name of Sipetrol or of a counterparty, stops the transaction.
- Ask for advances, deposits, reservations, retainers or commissions paid up front.
- Change accounts or beneficiaries by email.
- Write from free email domains or from any domain other than sipetrol.ec.
How to verify, in thirty seconds
Three procedures for checking that a communication comes from Sipetrol, and the company's only domain. The video plays on click, and is in Spanish; the transcript below is in English.
Transcript
- If you are asked for money in advance, it is not Sipetrol.
- Call the published number. +593 98 298 5586. Do not use the contact details in the message you want to verify.
- Write to compliance. compliance@sipetrol.ec. We confirm the name of the person and the transaction.
- Send the document reference. Every Sipetrol document carries a reference and a verification mark. We confirm it before you act.
- sipetrol.ec is the company's only domain. Any variant of the name, any other extension and any free email account do not bind Sipetrol.
- Verify before you reply. sipetrol.ec
How to verify a representative
Call +593 98 298 5586 or write to compliance@sipetrol.ec and confirm the name of the person and the transaction. Do not use the contact details that appear in the message you want to verify.
How to verify a document
Sipetrol documents carry a reference and a verification mark. Send the reference to compliance@sipetrol.ec and we confirm it before you act on the document.
Names and domains that are not Sipetrol
Variants of the name, companies presenting themselves as subsidiaries and lookalike domains do not belong to the company. Sipetrol is a single company, with a registered domicile in Quito, an office in the United States and one domain. Our partners and correspondents are identified in the contract, never by a third party claiming to speak on our behalf.
How to report
If you received a suspicious request in the name of Sipetrol, send it to compliance@sipetrol.ec. We review it and, where appropriate, we report it to the authorities.
Last reviewed: 9 September 2026.
Communications received in the name of Sipetrol
Forward them to us before replying. We answer within one business day.